Req ID : 367932

We are currently seeking a Senior Salesforce Agentforce Developer to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

Senior Salesforce Agentforce Developer

We are looking for a Senior Salesforce Agentforce Developer with strong hands-on experience Agentforce implementation across Sales Cloud, CPQ, Service Cloud, and Experience Cloud. This role will be responsible for designing, developing, and optimizing Salesforce AI solutions that improve customer engagement, sales processes, service operations, and partner/customer experiences. Experience with Salesforce CPQ is a strong plus.

Key Responsibilities

- Design, develop, and implement scalable solutions on the Salesforce platform with a focus on Agentforce capabilities.
- Collaborate with business stakeholders, architects, admins, and developers to translate requirements into technical solutions.
- Build and customize solutions across Sales Cloud, CPQ, Service Cloud, and Experience Cloud.
- Develop Apex, Lightning Web Components, Aura Components, Flows, integrations, and custom APIs as needed.
- Support agent productivity improvements through intelligent automation, guided workflows, and AI-powered customer/service experiences.
- Configure and enhance case management, lead management, opportunity management, knowledge,



communities/portals, and related Salesforce features.
- Integrate Salesforce with third-party systems using REST/SOAP APIs, middleware, and platform events.
- Ensure best practices for security, scalability, performance, testing, and deployment.
- Participate in code reviews, technical design discussions, release planning, and production support.

Required Qualifications

- Robust understanding of Salesforce Agentforce and overall Salesforce platform capabilities including familiarity with Salesforce CPQ object model and features.
- Strong hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud.
- Proficiency in Apex, SOQL, SOSL, Lightning Web Components, Flows, and Salesforce security model.
- Experience with Salesforce integrations and API-based development.
- Good understanding of data modeling, sharing rules, roles, profiles, permission sets, and platform limits.
- Understanding or hands-on experience with Salesforce CPQ.
- Experience working in Agile delivery environments.
- Strong problem-solving, communication, and stakeholder management skills.
- Able to work independently on complex Salesforce enhancements and integrations.

About NTT DATA

📌 Senior Salesforce Agentforce Developer (Pune)
🏢 NTT
📍 Pune