Who We Are : At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations. - Location: Chennai (Hybrid-3 days a week from the office in Chennai-Guindy) - What you'll do :Key Responsibilities**:

- Own and be accountable for all business analysis activities and outcomes within the team.

- Conduct discovery sessions and workshops with stakeholders to elicit and validate business needs.

- Facilitate playback and validation workshops - with business users and other product teams alike - to confirm understanding and alignment on deliverables.

- Perform functional decomposition to translate business needs into Epics and User Stories.

- Produce and maintain structured documentation, including:

- Business Requirements

- Functional & Non-Functional Requirements

- Interface/Integration Requirements

- Transition Requirements

- Document current (AS-IS) and future (TO-BE) business processes using process maps and detailed narratives.

- Identify pain points, business goals, benefits, and expected outcomes.

- Conduct gap and impact analysis to assess change implications.

- Analyse and document data flow requirements across systems, including transitions and transformations.

- Document user flows from a goal-oriented perspective, detailing step-by-step system interactions understandable by all stakeholders.





- Collaborate with developers and technical teams to ensure business needs are accurately translated into technical designs.

- Maintain requirements traceability throughout the project lifecycle.

- Assist in resolving complex production issues and support solution implementation.

- Support key functional and integration testing activities.

- Validate deliverables against requirements and assist in defect triage and resolution.

- Prepare SOPs and training/user guides for new features and functionalities.

- Deliver user training and support change implementation across impacted teams.

- Contribute to the growth and standardization of the Business Analysis practice

- Provide insights and suggestions to improve business processes and digital solutions based on deep domain understanding.

- Assist in identifying, managing, and tracking risks and issues throughout the project lifecycle.

Who you are : (Knowledge)

- Extensive knowledge of Business Analysis processes, frameworks, and standards (IIBA, FCS, PMI-BA)
- Basic Software and IT knowledge
- Basic Data(base) principles
- Process Modelling and Analysis
- COTS product implementation
- Modern delivery practices (Agile and Product)
- Basic understanding of how Cloud technologies support modern Products
- Full Software Product Delivery lifecycle
- Knowledge of maritime is desirable but not essential
- Basic Finance and Accounting principles in Global organisations are desirable

Skills :





- Structured Analysis
- Data Analysis
- BPMN
- UML requirements modelling
- Strong analytical and problem-solving skills
- Attention to detail
- Active listening and observation
- Ability to understand and document underlying business needs
- Solid Communication (Verbal, written)
- Interpersonal skills
- Strong collaborative and partner approach
- Presentation and facilitation
- Ability to influence and negotiate with a wide range of stakeholders

Experience :

- Lead requirements and solution design efforts in large global Products / Applications
- Worked with distributed teams in an Agile development environment
- Understanding of Agile ways of working
- Experience using Jira/Confluence of similar
- Should have a basic understanding of Design Principles

Education and Professional Qualifications :

- Degree educated
- 8+ years of proven business analysis experience
- Business Analysis certification - CBAP/CCBA, or BUSA level 4 and above
- Experience with tools such as JIRA, Confluence, MS Visio, Draw.io, Lucid chart, and Enterprise Architect
- Visual modelling techniques - BPMN, UML 2.0 and above
- Strong understanding of SDLC, development team roles, and engineering processes.
- Understanding of Agile methodologies and ways of working
- Good understanding of project management methodologies (e.g., Scrum, Kanban, Scaled Agile, SAFe, ITIL, etc)
- Been part of a large-sized global IT Business Analysis Team
- Experience in DevOps and Production Support.
- Ability to work with a wide range of stakeholders.
- Highly adaptable, strong prioritization, and ability to work well under pressure to meet deadlines.

Other Requirements :

- Ability to work flexibly
- Able to attend our Chennai office 2-3

📌 India - Senior Business Analyst (Chennai)
🏢 ISS Group Holdings
📍 Chennai