About the Role

Key Responsibilities :

- Customer Support_

Respond to pre-sales and post-sales inquiries Guide customers through theme installation and setup Maintain professional, clear, and solution-oriented communication

- Technical Support_

Assist customers with: Theme installation & activation Demo content import Plugin compatibility issues Basic layout adjustments WooCommerce setup (if applicable) Identify whether issues are theme-related or due to third-party conflicts Provide step-by-step troubleshooting guidance

Documentation & Coordination Maintain FAQs and internal documentation Report recurring technical issues Coordinate with developers for advanced bug resolution Ensure timely resolution of customer tickets

Required Skills : Technical Skills:



Solid knowledge of WordPress dashboard Understanding of themes and plugins Basic knowledge of HTML & CSS Familiarity with cPanel and FTP WooCommerce knowledge (preferred)

Communication Skills: Strong written English Ability to explain technical concepts in simple language Professional and customer-focused approach

Experience 1-2 years of experience in WordPress support OR Freshers with strong practical WordPress knowledg

Expectations Ability to manage multiple support tickets efficiently Maintain 12-24 hour response time Comfortable working with international clients

Work Location: In person

📌 Wordpress Theme Support Executive (Nagpur)
🏢 Vowel Web
📍 Nagpur