Discover your future at Citi : Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview : Responsibilities :

- Support all aspects of the Commodities trade lifecycle, including trade capture, pricing, execution, risk calculations, PnL reporting, and regulatory reporting.
- Support critical EOD and intraday risk batch processing and ensure timely delivery of risk outputs to trading desks and downstream consumers.
- Drive incident resolution, root cause analysis, problem management, and permanent remediation activities.
- Manage production incidents across OpenLink Endur, Risk platforms, Market Data systems, and integration services.
- Act as a liaison between Traders, Business Users, Development, Infrastructure, and Vendor teams.
- Drive stability, automation, and operational excellence initiatives to improve platform resiliency and reduce manual effort.
- Develop and maintain support documentation, operational procedures, runbooks, and knowledge articles.
- Ensure adherence to SLA commitments and provide timely communication during production incidents.
- Participate in rotational weekend support, bank holiday coverage, and on-call support arrangements for critical business processes.
- Provide technical leadership, coaching, and mentoring to junior analysts.
- Assess operational and business risk appropriately and escalate issues in line with Citi controls and governance requirements.

Required Experience & Skills :

- 6+ years of hands-on Application Support experience within Investment Banking, Capital Markets, or Commodities environments.





- Strong Front Office production support experience working directly with Traders and business stakeholders.

- Knowledge of Commodities markets and products, including Oil, Gas, Power, Metals, and Agricultural products.

- Experience supporting OpenLink Endur (ETRM) or similar Commodities trading and risk management platforms.

- Solid understanding of:

- Trade Lifecycle Processing

- Risk Management

- Profit & Loss (PnL)

- Market Data Flows

- Trade Booking and Execution Processes

- Strong SQL skills with Oracle and/or SQL Server.

- Experience supporting Linux/Unix environments.

- Working knowledge of Python, Shell Scripting, and automation tooling.

- Experience with monitoring platforms such as Geneos, Splunk, Grafana, AppDynamics, or equivalent.

- Experience supporting Autosys or equivalent enterprise scheduling solutions.

- Experience with ServiceNow, JIRA, and ITIL-based support processes.

- Strong analytical, troubleshooting, and problem-solving skills.

- Ability to operate effectively in a high-pressure Front Office trading setting.

- Strong verbal and written communication skills with the ability to communicate effectively with senior stakeholders.

Preferred Skills :

- Exposure to electronic trading platforms.
- Experience with messaging technologies such as Solace, Kafka, or TIBCO EMS.
- Exposure to cloud technologies and DevOps / CI-CD practices.
- Experience supporting global trading desks across multiple regions.
- Experience driving automation, stability, and operational excellence initiatives.

Education :

- Bachelor’s/University degree or equivalent experience Job Family Group :Technology
- Job Family : Applications Support
- Time Type : Full time
- Most Relevant Skills :Please see the requirements listed above.
- Other Relevant Skills :For complementary skills, please see above and/or contact the recruiter.

📌 Applications Support Senior Analyst - Assistant Vice President (Pune)
🏢 Citi
📍 Pune