Experience Level - 1-3 years of relevant experience.
Department - Primary Research
Location - Gurgaon
Position reports to - Assistant Director
Job Purpose
For Market Research professionals interested in working with leading global consulting firm.
Key Responsibilities
- Manage end-to-end configuration and setup for OHI surveys.
- Maintain continuous mailbox monitoring and accurate Excel tracking.
- Coordinate escalations with engineering via Jira.
- Report weekly on key metrics (tickets handled, SLAs, issue types, trends, quality, usersatisfaction).
- Maintain shift coverage and handover documentation.
Key Competencies - Strong Excel/Google Sheets skills — lookups, pivot tables, formulas, and data cleaning.
- Good understanding of APIs — able to read documentation and test endpoints using Postman.
- Familiarity with JSON structure and ability to interpret API request/response data.
- Basic hands-on experience with databases such as SQL — ability to run simple queries for data validation or issue analysis.
- Strong analytical and problem-solving mindset with attention to detail.
- Excellent written and verbal communication skills.
- Eager to learn custom internal platforms and adapt quickly to current processes.