Key Responsibilities : Guest Service & Operations :

- Ensure all guests receive prompt, courteous, and qualified service.
- Handle guest complaints, special requests, and escalations effectively.
- Monitor Front Office, Housekeeping, and Food & Beverage operations during shifts.
- Ensure smooth check-in and check-out processes.
- Maintain high levels of guest satisfaction and service recovery.
- Conduct lobby and public area rounds to ensure cleanliness and standards.

Team Supervision :

- Supervise and support all operational departments during the shift.
- Provide guidance, coaching, and assistance to team members.
- Ensure proper grooming and adherence to hotel SOPs.
- Conduct shift briefings and communicate operational updates.

Financial & Administrative Duties :

- Monitor room inventory, occupancy, and daily revenue opportunities.
- Ensure proper cash handling and billing procedures.
- Prepare shift reports and incident reports.
- Coordinate with departments regarding VIP arrivals, group movements, and special events.

Safety & Compliance :

- Ensure compliance with hotel policies, brand standards, and statutory regulations.




- Handle emergency situations as per hotel emergency procedures.
- Maintain security awareness and report any suspicious activities.
- Ensure workplace health and safety practices are followed.

Guest Experience :

- Build positive relationships with guests.
- Recognize repeat and VIP guests.
- Promote hotel facilities and services.
- Ensure guest feedback is addressed professionally and promptly.

Required Skills & Competencies :

- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Problem-solving and decision-making ability
- Ability to work under pressure
- Guest-focused attitude
- Good knowledge of hotel operations and PMS systems
- Strong organizational skills

Qualifications :

- Graduate in Hotel Management or related field preferred.
- Minimum 2-4 years of hotel operational experience.
- Previous supervisory/front office experience preferred.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

📌 Duty Manager - Holiday Inn Express Bengaluru Yeshwantpur
🏢 Holiday Inn Express
📍 Bengaluru