Job Opening - Duty Manager

Location : Luxury Resort Unit

* J * ob Description -

- Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area.
- Supervision, support and training of Front Office team members to ensure standards and procedures are followed.
- Ensuring that all company and department policies and procedures are followed.
- Promptly handling guest complaints and feedback in a professional manner.
- Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required.
- Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met.
- Encourage and foster an setting of open communication across departments.
- Ensure the security of the hotel, stocks and keys at all times whilst on duty.
- Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.
- Identify and report maintenance requirements/hazards in the workplace.
- Assume responsibility whilst on duty for any emergency situations in line with procedures.




- Attend any training meetings as required.
- Qualification & Experience _
- Degree / Diploma in Hotel Management / Travel and Tourism Management.
- Minimum 5 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages will be an advantage
- Good working knowledge of MS Excel, Word, PowerPoint. Knowledge in Hotelier software would be an advantage.
- Competencies & Key skills. _
- Strong leadership, interpersonal and training skills.
- Good communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- A team player & builder.
- A motivator, self-starter, Well-presented and professionally groomed at all times.

Contact Details: Vinesh Manakkat WhatsApp: (phone hidden)

Job Types : Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Education :

- Bachelor's (preferred)

Experience :

- total work: 1 year (preferred)

Language :

- Hindi (preferred)
- English (preferred)

Work Location: In person

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