What awaits you/ Job Profile - As a CRM Operations Manager, you will lead and govern MS Dynamics CRM support operations across on-premise and cloud environments. You will act as the single point of accountability for operational excellence, service stability, and stakeholder management across Europe & APAC markets. - Lead major incident management (P1/P2), ensuring timely resolution, transparent stakeholder communication, and confident crisis handling. - Monitor integrations and resolve data exchange issues across systems and APIs. - Define and implement operational processes, SOPs, and governance frameworks. - Lead and mentor a team of CRM support engineers, fostering a culture of ownership and accountability. - Prepare operational reports and provide insights on system performance and service health. - Manage resource planning and create optimized rosters to support global time zones, including APAC coverage. - Drive continuous improvement, automation, and operational efficiency initiatives. - Manage operational runbooks and maintain the knowledge base.



What should you bring along - Strong experience in managing CRM support operations and service delivery. - Proven ability to handle major incident situations confidently under pressure. - Excellent communication and stakeholder management skills. - Strong leadership mindset with experience mentoring and guiding teams. - High accountability with an ownership-driven approach. - Experience working in global delivery models and cross-functional environments. Must have technical skill - Strong knowledge of: - MS Dynamics CRM (On-Premise & Cloud) - Power Platform - Azure Cloud services and integrations - Hands-on experience in CRM deployments, upgrades, and environment management - Understanding of integration technologies (APIs, XML/JSON data exchange) - Basic knowledge of SQL for troubleshooting and data analysis - Strong analytical and problem-solving skills Good to have technical skills - Basic understanding of C# or CRM customization - ITIL certification or exposure to ITSM frameworks - Experience in Azure monitoring, automation, and DevOps practices

📌 Ops Manager (On Premise and Cloud) (Pune)
🏢 VEGA Intellisoft Private
📍 Pune