Innovate in Bengaluru

This position is based at our in office office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

- Additional Job Description

About Lowe’s

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India**

About the Team

Job Summary : This role oversees operational governance, site readiness, issue and incident management, production execution, launch readiness, and continuous improvement initiatives. The Manager leads Team Leads, Lead Analysts, and Analysts to ensure operational stability, customer-focused execution, and alignment with business priorities and enterprise digital initiatives.

While partnering with Product, Planning (DEP), Engineering, Merchandising, Marketing, UX, Technology, and other Digital Commerce teams, this role drives accountability, operational efficiency, deployment quality, and business outcomes. The Manager is responsible for balancing execution speed, operational stability, customer experience, and business impact while building scalable operating models that support evolving business needs.





Use the sample functions below to help you fill in the Job Summary box. Use these functions as starting points or create your own.

Sample Manager functions to elaborate on : executing direction from leadership, delivering results that align with strategic objectives, communicating critical information to other teams, managing vendor relationships, developing processes that align to organizational goals, specific technical skills required for managing a process.

Roles & Responsibilities : Core Responsibilities : Strategic & Operational Leadership

- Own operational strategy, execution frameworks, and governance models supporting Digital Commerce initiatives and enterprise priorities.
- Establish scalable operating models to support increasing business complexity, site traffic, promotional events, and omnichannel growth.
- Lead operational readiness planning for enterprise launches, seasonal events, peak periods, and high-visibility initiatives.
- Develop and implement business continuity and operational risk mitigation strategies for customer-facing digital experiences.
- Provide strategic, customer-focused direction for assigned focus areas while ensuring alignment to organizational goals and business priorities.
- Drive synergies across Online Operations functions and external stakeholders to improve efficiency, consistency, and execution quality.

Production Operations & Site Readiness





- Lead production-level execution and operational delivery for customer-facing digital experiences and enterprise initiatives.
- Ensure platform readiness and operational support for business priorities while maintaining a seamless customer experience for DIY and Pro customers.
- Accountable for on-time and accurate execution of business and technology project requests.
- Provide release readiness oversight and go/no-go decisions for production deployments and change requests.
- Evaluate and manage operational dependencies, risks, and customer impacts associated with releases and deployments.
- Ensure cross-functional teams adhere to execution standards, timelines, and operational processes.

Governance & Business Accountability

- Define and govern operational KPIs, SLAs, quality metrics, escalation frameworks, and performance standards.
- Drive operational governance reviews with senior leadership using data-driven insights, performance trends, and risk assessments.
- Balance execution speed, operational stability, customer experience, and business impact when making prioritization decisions.
- Establish proactive monitoring mechanisms to identify, assess, and mitigate operational risks.
- Own business reviews and reporting related to operational performance, execution quality, and process effectiveness.
- Ensure operational priorities remain aligned with broader Digital Commerce objectives.

Issue & Incident Management

- Lead resolution of complex operational issues with cross-functional or enterprise-wide impact.
- Govern escalation management frameworks for customer-impacting incidents and operational risks.
- Drive root-cause analysis and implementation of sustainable corrective actions.
- Partner with Product and Engineering teams to improve

📌 Ind-manager online Operations (Bengaluru)
🏢 Lowe’s
📍 Bengaluru