We are looking for an experienced and responsible Senior Manager - Operations to manage, coordinate, and monitor the day-to-day business operations of a Chennai-based multi-business group.

The role requires a practical, disciplined, and result-oriented person who can handle multiple businesses, manage teams, follow up with clients, solve daily operational issues, and report clearly to the management.

1. Overall Business Operations

The Senior Manager - Operations will be responsible for managing daily business activities across all verticals.

Responsibilities include:

- Monitor daily operations of all business units.
- Coordinate between promoters, partners, staff, clients, vendors, banks, and field teams.
- Prepare and maintain business-wise task trackers.
- Ensure all pending work is followed up and completed on time.
- Create a proper reporting and follow-up system for each business.
- Maintain discipline, accountability, and workflow control across the organization.
- Escalate major issues to the promoter immediately.
- Ensure every business has proper documentation, client records, payment records, and staff records.

1. Client Coordination and Follow-Up

- Handle client calls, meetings, and follow-ups.
- Maintain client-wise work status.
- Track pending documents from clients.
- Follow up for approvals, quotations, agreements, payments, and renewals.
- Coordinate with internal teams to ensure client work is completed on time.
- Maintain client relationship and service quality.




- Record client complaints and ensure closure.

- Lead Management and Business Development Support

- Maintain a centralized lead tracker for all businesses.
- Allocate leads to the respective business team.
- Follow up on new enquiries and conversion status.
- Track quotation sent, negotiation stage, confirmation stage, and lost leads.
- Support the promoter in business development meetings.
- Identify cross-selling opportunities between different business units.
- Prepare weekly lead conversion report.

Example: CA client → Bookkeeping serviceBookkeeping client → Business loanBusiness loan client → HR / manpower / real estate supportCorporate client → Cafe / cloud kitchen / food supply opportunity4. MIS and Reporting

Daily Reports

- Business-wise pending work report
- Lead follow-up report
- Collection report
- Staff attendance report
- Client issue report
- Cafe daily sales report
- Cloud kitchen preparation / order report
- Significant next-day follow-up list

Weekly Reports

- Business-wise revenue report
- New leads vs converted leads
- Pending collections
- Staff performance
- Client complaints
- Work completed vs work pending
- Weekly action plan

Monthly Reports

- Business-wise profit and loss summary
- Sales and collection performance
- Staff productivity report
- Pending work ageing report
- Vendor payment status
- Business growth report
- Management review presentation

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person

📌 Senior Operations Manager (Virugambakkam)
🏢 Gayathri E Associates
📍 Virugambakkam