- Department
- Commercial - Customer Service
- Location
- Regional (N, S, E, W)
- Job Band
- 2
- Reports to
- Manager - Key Accounts
- ROLES & RESPONSIBILITIES :
- Key responsibilities- Prepare detailed reports, as required, for customers
- Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
- Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
- Perform first level root cause analysis
- Any critical escalation from client related to closure has to be highlighted to senior level,
- Arrange for expedited service recovery for shipments, when necessary
- Revert back to the client with update/closure in the given timeline.
- Need to share the closure file with every client.
- Responsible for billing and payment collection from the customer.
- Maintaining an accurate record of all existing and potential customers.
- Responding to customer inquiries in a timely and skilled manner.
- Serve as the link of communication between key customers and internal teams - QUALIFICATIONS & COMPETENCIES - Graduate, with Sales & Marketing background
- Minimum of 2 -5 years of experience in retail sales
- Good communication and listening skills.
- Should be a team player