Role: Service and Experience Specialist

The Service and Experience Specialist ensures consistent service quality, operational discipline, and brand-standard execution across assigned stores in the Region. This includes grooming checks, service standards, Operational Checklist, F&B; service discipline, Friends Of Aukera inventory management, and support during events and promotions.

1. Core Responsibilities

2.1 Service Excellence

- Conduct service audits across assigned stores.
- Evaluate customer greeting, engagement, product presentation and selling behaviour.
- Ensure service SOP adherence and brand-aligned customer experience.
- Provide feedback for NPS improvement and service consistency.

2.2 Grooming & Etiquette Standards

- Conduct grooming checks for all store staff daily/weekly.

- Ensure:

- Uniform compliance and neatness

- Personal hygiene, hair, nails, accessories within brand norms

- Name badges worn correctly

- No mobile use on shop floor

- Professional posture, communication and conduct

- Document grooming deviations and ensure corrective action.

2.3 Store Operations & F&B; Readiness

- Check store environment readiness: housekeeping, lighting, scent, safety.

- Ensure F&B; service standards:

- Water/refreshments offered consistently

- Serving trays, glassware/cups clean and maintained

- Hygiene practices followed

- F&B; inventory (water, tea/coffee supplies) tracked and replenished

- Ensure guest areas maintain premium brand feel.

- repair and maintainance scheduling

2.4 Inventory Management & Controls

- Verify adherence to secure product handling SOPs.
- Check display upkeep and VM product alignment.
- Base Stocklist and Props assessment
- Marketing Collaterals : Stock assessment *Quantity consumption vs. Walkin report





2.5 Friends of Aukera (FOA) - Loyalty Programme Tracking

- Ensure staff explain FOA benefits to every eligible customer.
- Audit the accuracy of customer data captured in FOA and bigin along with Store managers
- Ensure and be part of everyday Store briefing.
- Ensure communication materials (QR codes, tent cards) are visible at store.
- Identify staff/service gaps impacting FOA sign-ups.

2.6 Process Tracking & Reporting

- Maintain structured checklists for service, grooming, F&B;, inventory and FOA.
- Prepare weekly audit dashboards with red/green flags.
- Track completion of action points and escalate non-compliance.

2.8 Current Store Support

- Conduct pre-opening SOP readiness checks.
- Train staff on grooming, service SOPs, F&B;
- Support VM, inventory setup, and system readiness.
1. Functional Competencies

- Service orientation and communication
- Detail orientation and discipline
- Grooming and etiquette understanding
- POS and CRM knowledge
- Reporting and checklist discipline

1. Behavioural Competencies

- Professional conduct
- Customer-first attitude
- Integrity and confidentiality
- Ability to collaborate with multiple store teams
- Ownership and follow-through

1. Ideal Background

- Retail: jewellery, fashion, beauty
- Hospitality: Premium. no fast food chain.
- 1. Growth Path (Cross-Functional)

Retail Store Leadership** - Service Manager → Cluster Manager -> Regional Manager

1. Work Environment & Expectations
- 70% store visits, 30% reporting
- Weekend/peak day availability
- High grooming and communication standards
- Ability to travel across cluster

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits :

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Service & Experience Specialist (Hyderabad)
🏢 Aaryak Jewellery
📍 Hyderabad