Designation: Location: India Maharashtra Thane - GCorp

Organization: Financial Services

- Basic Details : Fill the required information about business, unit, location, position, reports to position and date of updation of JD : **-
- Business**

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- Financial Service - HO**

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- Unit**

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- Aditya Birla Health Insurance Company Ltd**

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- Location**

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- Thane**

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- Poornata Position Number of the job**

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- Reports to: Poornata Position Number**

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- Poornata Position Title of the job (30 characters max)**
- Deputy Chief Manager

Business Excellence

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- Reports to: Poornata Position Title**
- Lead - Business Excellence

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- Function**
- Business Excellence, CX, Data & Innovation

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- Reports to: Function**
- Business Excellence, CX, Data & Innovation

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- Department**
- Business Excellence

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- Reports to: Department**
- Business Excellence

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- Designation of the Employee**
- Chief Manager

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- Designation of the Manager**
- AVP / DVP

Business Excellence

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- Date of writing/updation of JD**
- 17th Feb, 2026

1) Job Purpose : Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) :

- Performing detailed study / assessment of business operations / functions (end to end - customer, vendor, people, process, technology) and determining areas for change and improvement
- Developing a roadmap to deliver improvements as per the business plan
- Developing solutions to implement change and improve business metrics
- Developing reports to track the impact (savings) of the change and transformation
- Working closely with functional leaders to embed Business Excellence (frameworks, tools, practices etc.) across the business to help improve service delivery, reduce cost, improve NPS and enhance capability




- Designing and re-engineering business processes
- Driving process controls around errors and outliers to improve quality

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- 2) Dimensions**: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
- Business Workforce Number
- (Max 254 Characters)
- Unit Workforce Number
- (Max 254 Characters)
- Function Workforce Number
- (Max 254 Characters)
- Department Workforce Number
- (Max 254 Characters)
- Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter
- Engineering or Management degree from premier institute
- Certification in Lean, Six Sigma, Agile, Design Thinking, PMP
- 8+ years work experience in change management, business transformation, operational excellence, digital transformation etc. with organizations in insurance, banking, financial services, ecommerce etc.
- Should have completed large change and transformation programs and delivered benefits
- Excellent communication and presentation skills
- Positive program and project management skills
- Working knowledge of GenAI, ML models, & RPA tools
- Experience in Digital Transformation
- Experience in Process Re-engineering
- Experience in delivering Lean/Six Sigma trainings

- 3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external)



to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters) :

- Multi-stakeholder change execution across functions, dependency on IT/RPA/Analytics, balancing CX (TAT/NPS) with cost and controls, prioritizing the projects based on business requirements and operating in a regulated insurance environment.

- 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated : -

- Key Result Areas ( Max 1325 Characters)
- Supporting Actions (Max 1325 Characters)
- Improve Service Delivery
- Develop Product/Work/Customer segmentation and target operating model to help improve service delivery (TAT, Quality, Risk, NPS) to the customers and minimize under/over servicing
- Map the service delivery operations (end to end) and identify opportunities to improve flow (remove bottlenecks) in service delivery and eliminate internal operational waste
- Minimize process complexity and variation, standardize process steps
- Process Efficiency and Automation
- Assess existing business processes to determine automation potential, recommend specific changes to the business activities to help increase “automation readiness”
- Determine operational capacity requirement. Recommend solutions to improve utilization and productivity that will help deliver efficiency
- Embedding Business Excellence Culture
- Ensure that ABHI Business Excellence methodology, tools and thinking are embedded into the operations and applied accurately and consistently
- Constructively challenge the organization to constantly improve capability and

📌 Team Member - Process Excellence(Thane- Jb 9) (Maharashtra)
🏢 Aditya Birla Group
📍 Maharashtra