- Ensures achievement of all system, team and individual Customer Service goals and standards
- Manages Key performance indicators
- Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities
- Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
- Demonstrated ability to develop and implement process enhancements including technology and performance
- Ability to plan, prioritize, organize and communicate with client
- Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.
- â¢Ensure 100% Error Feedback for Critical,
Major and Minor Errors to be shared by all mentors
- To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads
- Coordinate with delivery managers and the L&D; POC to plan sessions
- Drive completion by following with respective leads and managers
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- Mandatory Skills: Project Delivery.Experience: 3-5 Years.Reinvent your world. We are building a up-to-date Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.