Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an cutting-edge, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

- Scope of Position**

The employee will ensure timely and accurate movement of all freight and information, while providing an exceptional customer service within CLS department and will constantly communicate with members of other Expeditors offices, while also offering exceptional support and assistance to our Customer Service departments.

Assist Manager with all aspects of the operation while ensuring the proper and timely movement of freight, while providing an exceptional Customer service.

KEY RESPONSIBILITIES : People :

- Identify, develop the Team Members




- Review and conduct staff appraisals timely, and at a minimum once per year per employee.
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
- Ensure and assist supervisors and key staff with goal setting and monitoring.
- Conduct regular interviews with potential new personnel.
- Plan for and hold effective weekly department meetings with team.
- Review department goals and business plan periodically with staff to ensure by-in and accountability.
- Meet company standards of 52 hours training per year, including as needed management/leadership training

Operations :

- Create and maintain an effective department organization chart, which is designed for flexibility and growth

- Prepare, execute, monitor and update CLS shipments in the MAIR Region

- Execute bookings on behalf of the customer using the appropriate booking tools

- Execute routing of the shipment and update the operational system as needed

- Arrange pickup of the freight, including communication with the service provider, ensuring all information, labels and documents are provided timely and in an accurate manner

- Prepare and edit transport documents and ensure accurate and timely data entry into our operational system

- Prepare and submit export customs documents/declarations using Customs systems Complete DG check list of all DG files prior delivery to the airline





- Complete DG check list of all DG files prior delivery to the airline

- Daily contact with airlines (booking) and trucking companies (for all pickup request)

- Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively manage operations:

- CLS & Air Import Dashboard

- CLS SHIPMENTS LOGGED ELECTRONICALLY - SLE Report (Daily)

- 24 x 7 Operational Coverage for CLS shipments for MAIR

- Working with Network offices, Service Providers for shipment execution, clearance, delivery

- Timely & Accurate Invoicing

- TIMING / CYCLE TIME Report - (monthly to measure key event timings or as needed by customers)

- Build and maintain strong relationships with vendors (airlines, Customs Brokers, trucking companies, and others)

- Work to be our vendors lowest cost customer promoting shipper built units by origins, and other creative local market solutions to lower overall cost for both parties.

- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.

Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.

Customer

- Pro-Actively service the Customers for their CLS requirements
- Support Network offices for ensuring Customers get the desired service levels and timely deliveries
- Ensure Quality Management Reviews and scorecards (QMRs) are completed with your CLS customers.
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
- Respond to requests for proposal, quotation or information

📌 Supervisor - Air, Critical Logistics Services (Gurugram)
🏢 Expeditors
📍 Gurugram