The Workforce Coordinator will act as the central coordination point between clients, the installation team, and vendors . This role requires strong organization, clear communication, and the ability to manage multiple tasks simultaneously.
The goal is to ensure that service calls, installations, and procurement are handled efficiently and professionally .
Key ResponsibilitiesService & Client Coordination
- Receive and manage incoming service requests and client inquiries :
- Communicate with clients to understand issues and schedule service visits
- Maintain clear records of service calls and follow-ups
- Ensure clients are updated on service timelines and progress
Installation Team Coordination
- Assign tasks and schedules to the installation and service team :
- Coordinate daily workforce planning and technician deployment
- Track progress of installations and service calls
- Ensure the right technician and tools are allocated for each job
Procurement Support
- Assist with product procurement and order tracking :
- Coordinate with vendors and distributors for product availability
- Maintain basic inventory awareness for commonly used items
- Support the operations team in ensuring materials arrive on time for projects
Internal Coordination
- Work closely with the sales, technical, and operations teams :
- Maintain organized records of service reports, schedules,
and vendor communication
- Help improve internal workflow efficiency
Required Skills :
- Strong organizational and time management skills :
- Excellent written and verbal communication :
- Ability to coordinate multiple tasks simultaneously
- Comfortable communicating with clients, vendors, and technical teams :
- Basic understanding of inventory or procurement processes :
- Proficiency with Excel / Google Sheets / task management tools
Preferred Background
- Experience in operations coordination, service coordination, or project coordination :
- Experience in AV, home automation, electrical, IT, or construction-related industries is a plus
- Experience managing technician or field service teams is highly desirable
What We Offer
- Opportunity to work with premium residential and commercial technology projects :
- Exposure to luxury home theatre, smart home automation, and AV systems :
- Dynamic and growing company environment
- Opportunity to build a long-term career in the smart home and AV industry :
- 5 Day Work Week
- Annual Bonus
- Annual Salary Increment
- Paid Leave
Pay: From ₹25,000.00 per month
Perks :
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund