Responsibilities :

- Monitoring and managing desktop support, and VIP support functions to ensure optimal service.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Manage installations, upgrades and configurations of hardware and software
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Resolve issues escalated by technicians and engineers.
- Ensure data is handled, transferred or processed according to legal and company guidelines
- Provide support and guidance to stakeholders.
- Control costs and budgets regarding IT systems
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
- Develop IT policies and practices

Performance and Quality Management :





- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management on performance of the service delivery
- Leading personnel management, performance assessment, training, and mentoring
- Building robust relationships with teams to enable effective dialogue exchange between departments

Requirements :

- 4+ years experience as Team Leader
- Experience with system installation, configuration and analysis
- Knowledge of Desktop, Servers, networks and cloud computing
- Knowledge of data protection operations and legislation (e.g. GDPR)
- Leadership and organizational skills
- Ability to manage multiple projects
- Outstanding communication skills
- Problem-solving aptitude
- BSc/B-tech in Computer Science, IT or relevant field

Preferred if worked on any

1. International Voice Process

2. Client Relationship Management

Job Type : Full-time (WFO) Shift : 5:00 pm to 2:00 am

6:00 pm to 3:00 am

Week off : Rotational shift

Pay: ₹40,000.00 - ₹50,000.00 per month

Application Question(s):

- What is your current CTC?
- What is your expected CTC?

Experience :

- Team Lead: 7 years (preferred)

Work Location: In person

📌 Operations Team Lead (Chennai)
🏢 Fusion My Business
📍 Chennai