Work Schedule : Days: Monday to Saturday (Sunday Off)
Shifts: 4:00 AM - 9:00 AM (Part-Time)
Job Overview : We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. - Key Responsibilities : 1. Live Class Management
- Monitor live sessions to ensure they begin on time and run smoothly.
- Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity.
2. Technical Support
- Provide real-time assistance on platforms like Slack for any technical issues during classes.
- Troubleshoot basic issues related to Zoom or other virtual platforms.
3. Student and Teacher Engagement
- Address student feedback to enhance class experience and learning outcomes.
- Respond promptly to support tickets and queries from teachers.
4. Operational Excellence
- Maintain accurate records and documentation of daily operations.
- Handle teacher scheduling and substitution processes efficiently.
- Identify and recommend improvements for better process workflows.
5. Team Collaboration
- Work closely with other departments to ensure overall delivery success.
- Participate in cross-functional initiatives and take ownership of assigned operational tasks.