House of EdTech

- India’s multi-brand education company — helping millions of working professionals upskill in AI, Data, Finance, and more._

Product Support Specialist

AI Programs

TEAM

Product / Learner Success

TYPE

Full-time

LOCATION

On-site (zero external travel)

REPORTS TO

Product Team

About the Role

This is not a traditional customer support role. As a Product Support Specialist at House of EdTech, you are a Technical Guide — the person who ensures that once a live session ends, our learners can actually put what they’ve learned to work.

What You’ll Do

You’ll be the primary point of contact for technical queries across our program domains:

- Generative AI — Guide learners through prompt engineering and practical LLM implementation.
- Data & Analytics — Support Excel with AI, Power BI, SQL, and Python basics.
- Automation & No-Code — Help learners build workflows in Make and n8n, and apps in Bubble and Streamlit.
- Technical Troubleshooting — Diagnose issues, deliver clear step-by-step solutions, and create visual guides (screenshots and short videos) that learners can follow.
- Conceptual Guidance — Explain the “why” behind ML, Deep Learning, and NLP in language anyone can understand.
- Omnichannel Support — Meet learners wherever they are: chat, phone, video calls, or an in-person walkthrough if they visit the office. (No external travel is required.)
- Escalation Management — Resolve ~90% of queries independently, escalating to the product team only when strictly necessary.

What We’re Looking For

We’re after a rare blend: real technical literacy paired with a teacher’s patience.

Education

- A B.Tech, BCA, BSc (IT/CS), or related technical degree is preferred.

Technical Proficiency

- Foundational knowledge of Python, SQL, and Power BI.




- Hands-on experience with (or strong, demonstrated interest in) Generative AI and prompt engineering.

Mindset

- Ownership — You take full responsibility for a learner’s success, from the first question to the final fix.
- Patience — You can guide professionals who may have no technical background without ever making them feel behind.
- Continuous Learning — You have a proven track record of teaching yourself. AI evolves weekly, and your ability to stay ahead of it is your greatest asset.

How Success Is Measured

- Implementation Rate — A high percentage of learners successfully deploy tools after interacting with you.
- Resolution Quality — Doubts are solved comprehensively, so the same question doesn’t come back.
- Product Mastery — Your understanding of the House of EdTech product suite visibly deepens every month.
- Learner Satisfaction — You maintain high feedback scores for clarity and helpfulness.

Why Join Us

- At the forefront of AI — Get paid to master the world’s most advanced AI technologies.
- High impact — Directly shape the career trajectories of thousands of working professionals.
- Growth workplace — Work in a fast-paced culture where technical curiosity is rewarded and stagnation is discouraged.

A final note. We’re looking for tinkerers and problem-solvers — people who see a broken workflow as a puzzle worth cracking, and who can’t resist figuring out how something works. If that sounds like you, we’d love to talk.

How to Apply

Send your resume — and, if you have them, links to anything you’ve built (an automation, a Streamlit app, a prompt library, a debugging write-up) — to. Show us how you tinker.

Benefits :

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 Product Support Specialist (Ai Programs) (Kolkata)
🏢 House Of Edtech
📍 Kolkata