Job Title: Hotel Receptionist Night

Overview :As a Hotel Receptionist, you will be the face of the hotel, responsible for welcoming guests, managing reservations, and providing excellent customer service to ensure a pleasant and comfortable stay for all guests.

Responsibilities : Guest Check-In/Check-Out: Greet guests upon arrival, process their check-ins and check-outs efficiently, and provide necessary information about the hotel's facilities, services, and policies.

Reservation Management : Manage room reservations, handle bookings, cancellations, and modifications accurately using hotel management software.

Customer Assistance : Address guest queries, requests, and complaints promptly and professionally, ensuring guest satisfaction and resolving issues to the best of your ability.

Payment Handling : Handle cash, credit card transactions, and billing processes accurately, ensuring adherence to established procedures.

Additional Services : Provide information about local attractions, restaurants, transportation, and assist guests with arranging services like transportation, tours, or restaurant reservations.

Front Desk Operations : Maintain the cleanliness and organization of the front desk area, manage inventory of supplies, and ensure the proper functioning of equipment.

Coordination :Coordinate with other hotel departments, such as housekeeping and maintenance,



to fulfill guest requests and ensure a seamless guest experience.

Safety and Security : Follow security protocols, monitor the premises, and take appropriate action in case of emergencies or security concerns.

Requirements :

- Previous experience as a hotel receptionist, front desk agent, or in a similar customer service role within the hospitality industry is preferred. Previously worked with IDS or Dataman software.
- Proficiency in hotel management software and computer systems.
- Good communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational skills and the ability to multitask efficiently in a fast-paced environment.
- Knowledge of local attractions, restaurants, and transportation options is a plus.
- Flexibility to work in shifts, including weekends and holidays.
- High school diploma or equivalent; additional education in hospitality or related fields is beneficial but not mandatory

Job Type : Full time

Salary :₹14,000.00 - ₹20,000.00 per month

Benefits : Food provided.

Schedule : Night Shift Only

Supplemental pay types : Performance bonus Yearly bonus

Experience : Total work: 2 Years or more.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits :

- Food provided

Experience :

- total work: 2 years (preferred)

Language :

- English (required)

Work Location: In person

📌 Front Desk Receptionist Night (Varanasi)
🏢 HOTEL RIO BENARAS
📍 Varanasi