We are seeking a presentable and customer-focused Inside Sales cum Receptionist to manage front desk operations and support showroom sales. The role involves handling walk-in clients, managing enquiries and assisting the sales team in converting leads into business.
Job Descriptions
- Greet and assist walk-in customers professionally
- Maintain showroom appearance and front desk coordination
- Explain product range (carpets, rugs, customization options)
- Generate leads and follow up regularly
- Coordinate with sales/design team for quotations and order closure
- Upsell and cross-sell products
- Maintain customer database and enquiry records
- Prepare quotations, invoices, and follow-ups
- Track enquiry-to-conversion ratio
- Build robust relationships with clients, architects, and designers
- Resolve customer queries and ensure satisfaction
- Encourage repeat business and referrals
- Graduate in any discipline
- Minimum 2-3 years of experience in retail / showroom / inside sales / front office
- Good communication skills (English + local language)
- Basic knowledge of MS Excel and CRM tools
- Presentable personality with customer handling skills
Preferred Skills
- Experience in home décor / interior / luxury retail industry
- Sales closing and negotiation skills