- Position Name: Receptionist - Resort

Location : Sangamner - Maharashtra

Reports to :Resort Manager**

Experience : 1 -2 Years

Role : Jr. Management

- Position Overview : As a receptionist at a resort, role would generally involve a range of responsibilities centered on guest service, communication, and administrative tasks. Here's an overview of the main duties, qualities, and skills typically expected of a resort receptionist: Key Responsibilities :

- Guest Check-in & Check-out :

- Welcome guests upon arrival and ensure a smooth check-in process.

- Verify reservation details, provide keys, and offer information on resort amenities.

- Process check-outs, manage payments, and address any questions or concerns.

- Guest Services :

- Answer questions about the resort’s facilities, activities, and surrounding area.

- Assist with special requests, such as booking spa appointments, restaurant reservations, or arranging excursions.

- Handle guest complaints professionally, ensuring a satisfactory resolution.

- Communication & Coordination :

- Communicate guest requests and information to other departments (e.g., housekeeping, maintenance, or restaurant staff).

- Maintain up-to-date records of guest information, reservations, and payment details.

- Administrative Tasks :

- Maintain a neat, organized front desk area and resort reception logs.

- Keep track of guest bookings, cancellations, and modifications.

- Prepare reports on occupancy, revenues, and guest feedback.

- Cash Handling & Billing :

- Process payments through various methods (credit cards, cash, etc.).

- Prepare invoices, manage billing discrepancies, and ensure accurate financial transactions.

- Promote Resort Services :

- Inform guests about additional services such as tours, spa treatments, or recreational activities.





- Offer information about local attractions, restaurants, or transport options.

- Safety & Security :

- Ensure guest safety by being knowledgeable about emergency procedures and resort policies.

- Be alert to any potential security concerns and report them to the appropriate team.

Essential Skills & Qualities :

- Customer Service Skills : A friendly, approachable demeanor, and the ability to anticipate and meet guest needs.
- Communication Skills : Explicit and professional communication, both verbally and in writing.
- Multitasking : Ability to juggle multiple tasks at once without sacrificing quality.
- Attention to Detail : Ensuring accuracy in reservations, billing, and guest requests.
- Problem-solving : The ability to resolve issues efficiently and calmly, keeping guests satisfied.
- Language Skills (Optional) : In tourist-heavy areas, proficiency in multiple languages can be a significant asset.
- Flexibility : Ability to work in a dynamic, fast-paced environment, often with varying shifts.

Daily Routine :

- Morning Shift :

- Greet guests checking in for the day.

- Verify bookings for early check-ins or departures.

- Coordinate with housekeeping to ensure rooms are ready for new arrivals.

- Mid-Day :

- Assist guests with activity bookings, spa services, or transport.

- Address any concerns or complaints, and work to resolve them efficiently.

- Manage guest payment transactions or finalize billing for checked-out guests.

- Evening Shift :

- Oversee late-night check-ins and ensure all guests have everything they need for a comfortable stay.

- Update records for the following day’s check-ins.

- Handle late-night requests, such as wake-up calls or room service orders. - Qualification :Any graduate with 1 years of experience.

- How to Apply :

📌 Receptionist - Club & Resort (Sangamner)
🏢 Malpani Group
📍 Sangamner