The Front Office Receptionist is the first point of contact for guests and visitors. The role involves welcoming guests, handling inquiries, managing front desk operations, and ensuring a smooth, professional, and courteous experience at all times.
Key Responsibilities :
- Greet and welcome guests in a polite and professional manner
- Handle check-in and check-out procedures (for hotel/guest house)
- Maintain visitor records and appointment schedules
- Coordinate with housekeeping, maintenance, and other departments
- Handle guest complaints and escalate issues when necessary
- Manage front desk cash, billing, and basic accounts (if applicable)
- Ensure the reception area is clean, organized, and presentable
- Follow company policies, SOPs, and safety procedure
Skills & Requirements:
- Excellent communication and interpersonal skills
- Pleasant personality with a customer-service mindset
- Basic computer knowledge (MS Office / PMS software preferred)
- Ability to multitask and remain calm under pressure
- Well-groomed appearance and qualified conduct
- Prior experience in front office or customer service is an advantage