Additionally, assist with administrative duties, and other supportive roles (as required).

Main Job responsibility:

- Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involved in pre-sales & post-sales support which includes: answering questions (includes: product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
- Documenting product issues, providing customer feedback and generate summarized reports to Product Managers and Operational Departments.
- Proactively manage and maintain high customer satisfaction & logistics metric scores for our online store and Marketplace Channels (Amazon, Flipkart, JioMart, etc).




- Data entry/analysis and reporting to support Management team.
- Communicate and coordinating with other internal Operations, and working collaboratively with eCommerce Channel Managers & Marketing team.

Work Remotely

- No

Job Types : Full-time, Permanent

Pay: ₹216,000.00 - ₹250,000.00 per year

Advantages :

- Paid sick time

Application Question(s):

- Where are you currently located ?
- What is your expected CTC ?

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- Customer service: 1 year (required)
- total work: 1 year (required)

Language :

- English (preferred)

Work Location: In person

📌 Customer Service in Mumbai, Work From Office Only
🏢 Kosmochem Private
📍 Mumbai