Key Responsibilities :

- Issue Resolution : Troubleshoot and resolve customer complaints, escalating complex issues to higher management when necessary.
- Feedback Management : Actively request, track, and respond to customer feedback, ensuring we achieve high ratings and positive reviews across all platforms.
- Order Tracking & Assistance : Assist customers with order status, shipping queries, returns, refunds, and exchanges.
- Product Knowledge : Maintain in-depth knowledge of the company’s product catalog to provide accurate information to customers.
- Customer Retention : Engage with customers to ensure repeat business and customer loyalty.
- Collaboration : Work closely with other departments such as logistics, marketing, and product teams to ensure smooth operations and timely resolution of customer concerns.
- Process Improvement : Suggest and implement strategies to improve customer service processes and enhance the overall customer experience.

Key Skills & Competencies :

- Proficiency in English : Must be fluent in both written and spoken English, with excellent communication skills.
- Problem-solving Abilities : Quick thinking and an ability to resolve conflicts effectively while maintaining a positive attitude.
- Customer Focused :



A passion for delivering exceptional customer experiences.
- Attention to Detail : Ensuring all customer queries and issues are handled accurately and efficiently.
- Tech-savvy : Proficiency in using customer service tools, CRM software, and e-commerce platforms.
- Adaptability : Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Requirements :

- Experience : 1-3 years of customer service experience in the e-commerce industry or a related field.
- Education : Minimum of a high school diploma; Bachelor's degree preferred.
- Language Proficiency : Must be proficient in English, both written and verbal.
- Technology Proficiency : Familiarity with e-commerce platforms, CRM systems, and Microsoft Office Suite.
- Customer-centric Mindset : Robust focus on building relationships and enhancing the customer experience.

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Experience :

- Customer support: 1 year (required)
- Customer service: 1 year (preferred)

Language :

- English (required)

Work Location: Hybrid remote in Palakkad, Kerala (Palakkad, 678701)

📌 Customer Service Executive (Palakkad)
🏢 Haddow group
📍 Palakkad