Explore your next opportunity at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Key Responsibilities :
- Deliver efficient and professional voice support to US customers, addressing inquiries and resolving logistics and shipping related issues
- Understand customer needs and offer solutions that align with UPS logistics services, processes, and policies
- Handle inbound and outbound calls with high level of service quality, empathy, and professionalism
- Accurately document customer interactions in the CRM (SF) system, ensuring complete and precise records of conversations, issues, and resolutions
- Stay updated on UPS Logistics services, operational procedures, tools, and guidelines to provide accurate information to customers
- Collaborate with internal teams to ensure timely and effective resolution
- Identify process gaps or challenges and suggest improvements to enhance the overall customer experience and operation efficiency
Key Responsibilities :
- Fluency in English with excellent written and verbal communication
- Strong problem-solving skills with attention to detail
- Ability to analyze a problem by maintaining ownership until a resolution is provided
- Ability to develop a thorough understanding of UPS procedures and policies of other departments and functions
- Excellent interpersonal and active listening skills
- Willingness to work in shifts, including evenings, graveyard shift, and weekends as per US time zones
- Minimum 1+ years of US Customer Service experience is preferred, especially in voice support
Qualification & Experience :
- Graduate in any stream
- Familiarity with UPS Logistics process or similar logistics providers
- Experience in logistics, shipping, or transportation customer service
- Experience with order tracking, shipment coordination, or supply chain customer support
- Ability to handle high volumes of call traffic effectively
Employee Type : Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
📌 Us Customer Service Representative (Pune)
🏢 UPS
📍 Pune