Job Summary : Key Responsibilities :

- Customer Interaction :

- Handle and resolve customer complaints efficiently, ensuring customer satisfaction.

- Provide accurate, valid, and complete information by using the right methods/tools.

- Multilingual Communication :

- Assist customers in Tamil, English, Hindi, Telugu, and Malayalam.

- Translate customer service scripts and documents as required.

- Maintain clear and effective communication with customers from diverse linguistic backgrounds.

- Problem-Solving :

- Identify and assess customers’ needs to achieve satisfaction.

- Provide appropriate solutions and alternatives within the time limits.

- Follow up to ensure resolution and escalate unresolved issues to higher management.

- Documentation and Reporting :

- Keep records of customer interactions, process customer accounts, and file documents.

- Prepare detailed reports on customer feedback, queries, and resolutions.

- Team Collaboration :

- Work closely with the customer service team to ensure consistent service delivery.

- Share insights and feedback with the team to improve the overall customer service process.

- Continuous Improvement :

- Stay updated on product knowledge and company policies.

- Participate in training and development sessions to enhance skills and knowledge.

Qualifications :

- Education :





- Bachelor’s degree in any discipline or equivalent work experience.

- Experience :

- Minimum of 2 years experience in a customer service role.

- Proven experience in handling multi-language communication is preferred.

- Skills :

- Fluency in Tamil, English, Hindi, Telugu, and Malayalam (both written and spoken).

- Excellent communication and interpersonal skills.

- Robust problem-solving skills and the ability to think on your feet.

- Proficiency in MS Office and customer service software (e.g., CRM systems).

Personal Attributes :

- High level of patience and empathy.
- Strong attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Positive attitude and a proactive approach to customer service.

Work Environment :

- This position may require working in shifts, including weekends and holidays.
- A fast-paced environment where multitasking is essential.

Application Process : Job Types : Full-time, Permanent

Pay: ₹8,674.83 - ₹31,846.04 per month

Benefits :

- Flexible schedule
- Leave encashment

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- English (preferred)
- Hindi (preferred)

Work Location: In person

📌 Customer Support Agent - Domestic Voice Process (Coimbatore)
🏢 Exaltt Core Solutions
📍 Coimbatore