Location : Jaipur

Employment Type : Full time

Department : IT Services

Sr Salesforce Architect - Service Cloud

The Sr Salesforce Architect is a critical member of the team who will help maximize the value of the Salesforce platform while adhering to best practices therein. Together with Product Management, you’ll partner with business stakeholders, SF Developers/Admins, Release Managers, and the QA team on solution discovery and delivery. The Salesforce Architect will be able to conceptualize new solutions and formulate recommendations to enhance existing functionality. This opportunity is ideal for someone looking to grow their career and work cross functionally with a company that’s growing its business on the Salesforce platform.

This role will lead the architectural vision across Salesforce - Service Cloud platforms, ensuring secure, scalable, and high-performance solutions aligned with PAR’s technology standards, security/compliance and regulatory requirements as necessary.

Why We Need You

- Work with the product owner to understand requirements and design comprehensive solutions that meet stakeholder needs
- Define and document Salesforce architecture including integrations and customizations
- Serve as the Salesforce technical authority for complex implementations and integrations
- Lead solution design for integrations with internal systems (APIs, middleware, data platforms)
- Review and approve technical designs, data models, and implementation approaches
- Provide technical guidance and mentorship to the administration/development team to ensure best practices and standards are followed
- Ensure configurations and customizations comply with security standards
- Provide thought leadership that steers PAR’s digital transformation journey through efficiently designed business platforms,



achieving a positive user experience and effective business process
- Work as part of a scrum team with SF Admins and QA to deliver value to the business
- Analyze existing processes and solutions for optimization and performance improvements
- Ensure reliable data synchronization with upstream and downstream systems
- Partner with integration and data teams to meet enterprise standards
- Partner with business stakeholders to translate requirements into technical solutions
- Drive platform optimization, performance tuning, and technical debt reduction
- Evaluate new Salesforce features and releases for business value
- Promote reuse, automation, and low-code/no-code best practices

What We’re Looking For

How You Show Up

- Ability to build team-oriented relationships with diverse stakeholders
- Effective communicator who can coordinate, escalate, provide feedback, and ask for help
- Continuous learner, innovator, and collaborator who thrives on helping people achieve more than they thought possible - together, we win as a team!

Must Have

- A bachelor’s degree in a business or technology related major and relevant Salesforce certification, but we’re flexible depending on your experience
- 10+ years working with Salesforce Service Cloud in an Admin capacity - 4 of those years as an Architect
- Well-rounded functional knowledge across Case Management, Knowledge base, and customer service portals

Experience working within a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod)

Nice to Have

- Experience working within the Agile Scrum methodology
- Experience working with Commerce Cloud
- Experience working with Gearset or another Salesforce Dev Ops enabling tool
- Experience working in a SaaS technology company or similar fast-paced, high-growth environments
- Experience with M&A;

📌 Sr Salesforce Architect - Service Cloud (Jaipur)
🏢 PAR
📍 Jaipur