- Build and maintain strong relationships with customers to ensure a positive experience.
- Address customer queries, concerns, and complaints in a timely and professional manner.
- Provide accurate information about products, services, and processes.
- Maintain and update customer records in the system.
- Follow up with customers to ensure issue resolution and satisfaction.
- Coordinate with internal teams to resolve customer issues efficiently.
- Meet individual and team performance targets.
Required Skills & Qualifications :
- Graduate in any discipline.
- Robust verbal and written communication skills.
- Customer-centric approach with problem-solving abilities.
- Basic knowledge of MS Office and CRM tools.
- Ability to multitask and work in a fast-paced environment.
- Prior experience in customer service or a similar role will be an added advantage.
Key Competencies :
- Excellent interpersonal skills
- Attention to detail
- Time management
- Adaptability and teamwork
Experience :
- 0-3 years of relevant experience (Freshers can also apply)