Job Title: Customer Support Associate (Voice Process) Job Type: Full-Time (Work From Office) Job Overview: We are hiring Customer Support Associates for our Voice Process. The role involves handling customer queries through inbound and outbound calls, providing accurate information, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle domestic inbound and outbound calls professionally Understand customer queries and provide appropriate solutions Provide accurate information about products and services Maintain proper records of customer interactions in CRM Achieve performance metrics such as CSAT, FCR, AHT, and quality standards Follow company policies, scripts, and compliance guidelines Escalate complex issues to the concerned team when required Stay updated with product knowledge, processes, and promotions Ensure customer data confidentiality and privacy Eligibility Criteria: Minimum qualification:



12th pass (Graduation preferred) Prior experience in BPO or customer service is an advantage Good communication skills in local language and basic English Solid listening and problem-solving skills Basic computer knowledge and typing speed of 25-30 WPM Ability to handle pressure and difficult customers calmly Willingness to work in shifts and weekends Work Details: Process: Voice Support Working Hours: 8 hours login + 1 hour break Working Days: 6 days working with 1 rotational week off Shift: Males: Rotational shifts Females: Day shift (may extend up to 8 PM) Salary & Benefits: Salary: ₹13,000 to ₹15,500 (in-hand, no deductions) Night Shift Allowance: ₹1,500 (if shift extends beyond 10 PM) Pay: ₹12,000.00 - ₹32,637.04 per month Work Location: In person

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