Oracura is a modern oral care brand focused on delivering high-quality, science-backed dental products. We aim to simplify oral hygiene through innovation, education, and awareness.
Role Overview
Key Responsibilities
- Resolve customer complaints and provide appropriate solutions
- Assist customers with order tracking, returns, and product-related queries
- Maintain accurate records of customer interactions and feedback
- Coordinate with internal teams to ensure timely issue resolution
- Provide excellent customer service and maintain positive customer relationships
- Support day-to-day customer support operations
Qualifications :
- Graduate
- Valuable verbal and written communication skills
- Basic computer knowledge and familiarity with MS Office
- Strong problem-solving and interpersonal skills
Preferred Skills
- Experience in customer service or e-commerce support is a plus
- Ability to handle multiple customer conversations efficiently
- Professional and positive attitude
- Knowledge of CRM tools is an advantage
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits :
- Cell phone reimbursement
- Provident Fund
Ability to commute/relocate:
- Navi Mumbai, Maharashtra (Navi Mumbai): Reliably commute or planning to relocate before starting work (required)