Develop and maintain relationships with clients and their families to ensure their needs are being met- Convert enquiry calls received at the Front Office.- Brief the services offered by the Company to Enquiry clients over the phone and invite them to the office for a face-to-face discussion on services, Terms & Conditions, Rates and Public Holidays List.- Maintain accurate and up-to-date client records for enquiries, Registered Clients and list of Active patients and communicate any changes to the care team as necessary.- Arrange for skilled visits, Physiotherapy or Speech Therapy sessions and Doctors’ consultations against enquiries and make entries of the visits in Scheduling and Accounting software.- Collect payment for Initial Assessment of patient.- Coordinate with the Quality Team and Operations team for the conduct of Initial Assessment of the patient at home.- Prepare the Client Services Agreement and get it signed by the Client Representative and the Branch Manager and file it in the individual patient file.- Ensure that any issues or concerns that clients may have regarding their home healthcare services are resolved.-





- Work closely with the care team and visit clients to ensure that clients receive high-quality care that meets their individual needs.- Provide regular reports to management on client satisfaction, retention, and growth.- On Care Closure, ensure all dues are cleared and update the same in the Care closure form and intimate the Operations team to make corresponding entries in the scheduling software.

- Requirements : Required Skills & Competencies :

- Graduate in any discipline
- 4-5 years of experience in customer service / relationship management
- Good communication and interpersonal skills
- Strong problem-solving ability
- Customer-focused attitude
- Basic knowledge of CRM tools (Zoho preferred)
- Ability to handle pressure and multitask
- Valuable organizational and follow-up skills

- Benefits :

- Salary : ₹25,000 - ₹30,000 per month
- PF (Provident Fund)
- Health Insurance Coverage
- Leave encashment

Graduate in any discipline4-5 years of experience in customer service / relationship management Good communication and interpersonal skills Strong problem-solving ability Customer-focused attitude Basic knowledge of CRM tools (Zoho preferred) Ability to handle pressure and multitask Good organizational and follow-up skills

📌 Customer Relationship Executive-kottayam
🏢 Guardian Angel Homecare Private
📍 Kottayam