Experience: Minimum 2 years in customer support or a related role
Languages: Proficient in Hindi, English & Tamil
Employment Type: Full time
**Key Responsibilities:
- **
- Issue Resolution: Provide accurate information and resolve customer issues promptly to ensure customer satisfaction.
- Relationship Management: Build and maintain positive relationships with customers to foster loyalty and repeat business.
- Documentation: Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
- Process Adherence: Follow company policies, guidelines, and customer support best practices.
- Feedback Collection: Gather and analyze customer feedback to identify areas for improvement and share insights with relevant teams.
- Team Collaboration:
Work closely with other departments to ensure seamless support and resolve customer concerns effectively.
**Qualifications and Requirements:
- **
- Experience: A minimum of 2 years in a customer support or customer-facing role.
- Language Skills: Excellent verbal and written communication skills in Hindi, English and Tamil.
- Customer Service Mindset: Demonstrates empathy, patience and a positive attitude while dealing with customers.
- Technical Proficiency: Familiarity with CRM systems and other support tools. Basic computer literacy is required