The Customer Service & Lead Follow-Up Executive will be responsible for handling customer calls, generating and managing leads, following up with potential customers, and supporting sales activities related to Car Resale and Real Estate .

Key Responsibilities

1. Customer Calling & Handling

- Make outbound calls to new and existing customers.
- Attend incoming customer calls and understand their requirements.
- Provide accurate information regarding cars, properties, prices, availability, and other services.
- Maintain professional and polite communication with customers.
- Handle customer questions, concerns, and basic complaints.

2. Car Resale Leads

- Call customers regarding used car / resale car requirements .
- Contact leads received through different sources.
- Understand the customer's requirement, budget, preferred model, location, and purchase timeline.
- Share suitable car options and arrange further communication with the sales team.
- Follow up regularly with interested customers.
- Maintain complete records of car buyers and sellers.
- Coordinate with the sales team for vehicle inspection, visits, negotiations, and closure.

1. Real Estate Leads

- Handle and follow up on real estate customer leads .
- Call prospective customers regarding residential/commercial properties.
- Understand customer requirements such as budget, location, property type, size, and timeline.
- Share relevant property details with customers.
- Schedule property visits/site visits.
- Follow up with customers after property visits.
- Coordinate with the property/sales team until the lead is converted or closed.

- Lead Management & Follow-Up

- Record every new lead properly in the register.
- Categorize leads as New, Interested, Follow-Up, Site Visit, Negotiation, Converted, or Not Interested .
- Make timely follow-up calls as per the assigned schedule.




- Maintain daily follow-up records.
- Ensure no important lead is missed.
- Update the status of every lead after each customer interaction.
- Prepare daily and weekly lead follow-up reports.

- Customer Relationship

- Build and maintain positive relationships with customers.
- Take feedback from customers.
- Reconnect with old and inactive leads when required.
- Inform the concerned sales person/manager about important customer requirements.
- Maintain customer confidentiality and company data properly.

Daily Work Requirements

- Daily calling to assigned leads.
- Follow-up with pending car and property leads.
- Update CRM/lead sheet after every important call.
- Schedule customer meetings and site/vehicle visits.
- Coordinate with the sales team.
- Submit a Daily Calling & Lead Follow-Up Report to the reporting manager.

Required Skills :

- Good Hindi and English communication skills.
- Good telephone conversation skills.
- Customer handling and convincing ability.
- Strong follow-up and relationship-building skills.
- Basic sales and negotiation understanding.
- Basic knowledge of computers, WhatsApp, Excel, and CRM.
- Ability to maintain accurate customer records.
- Target-oriented and disciplined approach.

Qualification & Experience

- Qualification : 12th Pass / Graduate.
- Experience : 1-3 years in customer service, telecalling, sales, real estate, automobile, or lead management preferred.
- Freshers with good communication and customer-handling skills may also be considered.

Key Performance Indicators (KPI)

- Number of calls made daily.
- Number of leads contacted.
- Follow-up completion rate.
- Qualified leads generated.
- Customer/site/vehicle visits scheduled.
- Lead conversion rate.
- Customer response and satisfaction.
- Accuracy of CRM/lead records.
- Achievement of monthly targets.

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Customer Service Representative (Prayagraj)
🏢 Car O Bar
📍 Prayagraj