Job purpose

Duties and responsibilities

Below are the job responsibilities for the account manager, however, the job is not solely limited to the below

Manage a portfolio of accounts

** Develop positive relationship with clients

**Resolve conflicts and provide solutions to clients in a timely manner

- Build and nurture long-term relationships with existing clients independently, without constant guidance.
- Drive new sales for DMS business lines, focusing on Projects and Events, and handle renewals with a self-driven approach.
- Conduct face-to-face training sessions or provide product details over the phone to clients.
- Gather client feedback, analyze it, and proactively implement strategies based on the feedback, demonstrating autonomous decision-making.
- Address client concerns promptly and effectively, relying on independent problem-solving skills.
- Provide proactive analysis and generate reports to demonstrate sales performance and client satisfaction without constant supervision.
- Independently coordinate with clients to ensure timely and accurate deliverables.
- Actively engage in self-directed market research to stay updated on industry trends and

competitors, demonstrating the ability to think on one's feet.

Skills & Competencies

- Capability to work both independently and collaboratively within a team




- Robust sales skills with a proven track record of achieving targets.
- Excellent customer service skills, including active listening and problem-solving.
- Effective communication skills, both verbal and written.
- Exceptional relationship-building abilities to foster trust and credibility with clients.
- Results-oriented mindset with a focus on meeting deadlines and achieving objectives.
- Attention to detail and ability to handle multiple tasks simultaneously.
- Proficiency in market research techniques and data analysis.

Qualifications

- Bachelor’s degree or equivalent (required), preferably in Marketing or International studies
- Experience as a Sales Manager
- Customer Service Certifications (preferred)

Job Types: Full-time, Permanent

Salary: $1200 US dollars

Experience :

- Customer Service, Client Management, Hospitality: 1 year (preferred)

Education :

- Bachelor's (required)

Location : License :

- Driving (required)

Language :

- English (required)

Application Question(s) :

- Are you currently living in Mumbai? You must already live in Mumbai, otherwise will not be considered.

Experience :

- Customer Service, Client Managing, Hospitality: 1 year (preferred)

*Sales/Selling: 2 years (required)

Pay: ₹70,619.63 - ₹90,454.11 per month

Work Location: Remote

📌 Customer Relationship Supervisor (Mumbai)
🏢 DMS Global
📍 Mumbai