Job Description - Customer Care Executive

Company: Wardwizard Innovations & Mobility Limited / Speed Force

Location: Makarpura, Vadodara

Employment Type: Full-Time

Department: Customer Support / Telecalling

Experience: 0 - 3 Years

Vacancies: 5 Positions

Languages Required: Hindi, English, Gujarati

Key Responsibilities

Telecalling & Customer Interaction

- Make outbound calls to prospective and existing customers.
- Attend inbound customer inquiries and provide accurate information.
- Explain company products, services, and ongoing offers effectively.
- Generate and qualify leads through telephonic conversations.
- Schedule appointments and follow-ups for the sales team.

Customer Relationship Management

- Maintain positive customer relationships through professional communication.
- Address customer queries, concerns, and complaints promptly.
- Follow up with customers regarding inquiries, service requests, and feedback.

Data Management & Reporting

- Maintain accurate records of customer interactions in CRM/software systems.
- Update customer databases and lead status regularly.




- Prepare daily call reports and activity updates.

Performance & Process Compliance

- Achieve daily and monthly calling targets.
- Adhere to company communication standards and processes.
- Continuously improve product knowledge and communication skills.

Required Skills & Qualifications

0-3 years of experience in Telecalling, Customer Service, Tele-Sales, BPO, or Call

Center operations.

Excellent verbal communication skills in Hindi & English.

Good interpersonal and customer handling skills.

Basic computer knowledge and familiarity with MS Office.

Ability to work in a target-oriented setting.

Positive attitude, confidence, and willingness to learn.

Preferred Qualifications

✔ HSC / Graduate in any discipline.

✔ Prior experience in Telecalling, Customer Support, BPO, Automobile, Banking,

Insurance, or Service Industry will be an advantage.

✔ Fresher’s with excellent communication skills may also apply

Pay: Up to ₹22,000.00 per month

Work Location: In person

📌 Customer Care Executive (Vadodara)
🏢 Wardwizard Innovations E Mobility
📍 Vadodara