We are looking for enthusiastic and motivated freshers to join our team as Trainee Process Consultants. The associate will contribute to overall team performance and profitability by implementing action plans that improve and maintain client satisfaction. You will work in a dynamic environment supporting exceptional member experiences and operational excellence. Key Responsibilities Handle incoming and outgoing calls and take appropriate actions as per process guidelines Understand and adhere to professional standards, policies and procedures before making decisions Ensure customer satisfaction through timely service (TAT)



and quality standards as per client SLAs Use company policies to resolve customer issues or escalate when managerial input is required Accurately input data into the company platform to keep customer records updated Resolve customer issues through review, investigation, adjustment, remittance or denial as per company policies and escalate queries when needed Eligibility 12th / Degree / BE Excellent communication skills Mandatory Skills Excellent communication skills Valuable reasoning and analytical skills Basic knowledge of Claims Administration (Voice) Ability to communicate fluently in the language required for the function/location Active listening skills Passion to learn Influencing skills Ability to comprehend process requirements well

Pay: Up to ₹330,000.00 per year

Work Location: In person

📌 Customer Support Associate (Hyderabad)
🏢 Lyros technologies
📍 Hyderabad