About JHATPAT

JHATPAT is Motihari’s quick-growing super app offering groceries, food delivery, parcels, rides, and home services — all delivered quickly and reliably. As we expand operations, we are strengthening our customer experience team to ensure fast, polite, and resolution-driven support.

Role Overview

The Customer Support Agent will be responsible for handling customer queries, complaints, and service requests via Phone Calls and Chat (WhatsApp / App Support) . The role requires strong communication skills, empathy, and the ability to resolve issues quickly while maintaining a positive brand experience.

Key Responsibilities1. Customer Interaction (Phone & Chat)

- Handle inbound and outbound customer calls.
- Respond to customer queries via chat (WhatsApp/App support).
- Resolve complaints related to orders, delivery, payments, refunds, and services.
- Provide accurate information about products, offers, and policies.
- Maintain professional and polite communication at all times.

1. Issue Resolution & Escalation

- Identify root cause of customer issues.
- Coordinate with delivery, store, and operations teams for resolution.




- Escalate complex issues to supervisors when required.
- Ensure timely closure of tickets and follow-up with customers.

- Documentation & Reporting

- Maintain proper logs of customer interactions.
- Update CRM/system with detailed notes.
- Track repeat complaints and highlight patterns to management.
- Support feedback collection and service improvement initiatives.

Required Qualifications & Skills

- Minimum Graduate (preferred).
- 1-3 years of experience in customer support / call center / tele-calling role.
- Experience in retail, eCommerce, or service industry preferred.
- Strong verbal communication skills in Hindi (mandatory).
- Basic English communication skills preferred.
- Comfortable using smartphones, chat tools, and basic computer systems.
- Ability to handle high call volumes during peak hours.

Key Competencies

- Strong listening and empathy skills
- Patience and problem-solving ability
- Clear communication
- Customer-first attitude
- Ability to work in rotational shifts (if required)

Pay: ₹5,000.00 - ₹8,000.00 per month

Work Location: In person

📌 Customer Support Agent (Motihari)
🏢 JHATPAT SUPER APP
📍 Motihari