Key Responsibilities

- Assisting customers with product information, sizing, styling, availability, and pricing
- Managing order processing, tracking, cancellations, returns, and exchanges
- Resolving customer complaints efficiently while maintaining brand image
- Coordinating with warehouse, logistics, and store teams for timely issue resolution
- Maintaining accurate customer records in CRM systems
- Ensuring high levels of customer satisfaction and retention
- Supporting sales promotions, offers, and seasonal campaigns
- Collecting customer feedback and reporting service issues to management

Skills

- Customer Relationship Management (CRM)
- Fashion product knowledge (apparel, accessories, trends)
- Order & return management
- Complaint handling & conflict resolution
- Strong communication & interpersonal skills




- Multitasking & time management
- MS Office / CRM tools

Key Achievements (Example - Optional)

- Improved customer satisfaction ratings through effective issue resolution
- Reduced repeat complaints by maintaining accurate follow-ups
- Consistently met service-level and response-time targets

Pay: ₹12,000.03 - ₹15,000.00 per month

Advantages :

- Cell phone reimbursement
- Flexible schedule
- Work from home

Education :

- Bachelor's (preferred)

Experience :

- Customer relationship management: 2 years (required)

Language :

- English (required)

Work Location: In person

📌 Customer Care Representative - Fashion Industry (Powai)
🏢 Pants And Pajamas
📍 Powai