manage and maintain customer data in the CRM system.
- Handle customer inquiries, complaints, and service requests promptly.
- Build and maintain robust relationships with existing customers.
- Follow up with customers regarding products, services, orders, and feedback.
- Coordinate with sales, marketing, and operations teams to ensure customer satisfaction.
- Monitor customer interactions and update records accurately.
- Generate customer reports, sales reports, and CRM performance metrics.
- Support customer retention and loyalty programs.
- Conduct customer satisfaction surveys and analyze feedback.
- Track leads, opportunities, and customer activities within the CRM platform.
- Ensure timely resolution of customer issues and escalations.
- 1-3 years of experience in CRM, customer service, sales support, or customer relationship management