About Us

HubBroker ApS is a Cloud Service Broker that offers data integration solutions to companies that need to interact with trading partners via a digital transformation process.

HubBroker ApS was started in 2012, and currently has offices in Denmark and India.

Our core business is cloud integration. We offer our customers a cloud platform (iPaaS) for the transmission and integration of data between businesses. We always give data integration solutions with no investment. or hardware and software installation. We always follow strict criteria of transparency, efficiency, and professionalism.

Customers prefer our data integration tools as we are surpassing borders, technical complexities, and legislative nuances. We achieve this through the robustness of our human power and resources. Moreover, it provides us with the capacity to attend to thousands of trading partners each day.

Abstract :We are looking for a ‘ Support Executive ‘ and should make it their top priority to enhance client confidence in the organisation and the services it provides.Assisting clients with questions or problems about the company's goods or services. Skills :Communication skills, Punctuality, Customer Service, Desktop Support, Chat communication support, problem solving, Diagnosis and troubleshooting of issues.

Roles & Responsibilities :

- Assisting and providing support for incoming queries and issues related to software.
- Analysing, troubleshooting, and evaluating problems to ensure timely resolutions.
- Gathering and analysing data to diagnose software issues.




- Ensuring optimal functionality by testing software.
- Making necessary configurations, settings, and permissions adjustments to resolve software issues.
- Creating documentation for new hires during the onboarding process.
- Coordinating with IT staff and other departments to solve complex technical problems.
- Communicating with external vendors who provide maintenance and support services for software.
- Responding promptly to service issues and requests. Setting up accounts for new users.
- Testing new features after implementation.

Requirements :

- Freshers are required.
- Strong knowledge of software methodologies, tools & processes.
- Experience in writing transparent, conceive and comprehensive implementation documentation.
- Experience in handling customers and clients in Europe and USA.
- Excellent analytical and communication skills.
- Creating a report detailing client comments to help the company address issues with their service or product.

Benefits

- 5-day working company.
- Project-based rewards.
- Quarterly rewards based on road-map achievements and customers success.
- 20 Yearly leaves.
- 14 National Holidays Off.
- Cross-team work culture.
- Career Development & Training Programs.
- Employee Referral Benefits.
- Paid half-day leaves on special occasions of Birthdays & Anniversaries.
- Meals while working extra.
- Yearly day-outing activities.
- Yearly Achievement Awards.

Job Types : Permanent, Internship

Pay: ₹11,345.00 - ₹17,000.00 per month

Benefits :

- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Intern (Ahmedabad)
🏢 HubBroker ApS
📍 Ahmedabad