- Handle customer queries and provide a smooth, professional customer experience.
- Understand customer requirements and recommend suitable products or solutions.
- Drive sales through effective customer engagement, upselling, and cross-selling.
- Build and maintain strong customer relationships.
- Follow up with customers and convert opportunities into sales.
- Resolve customer concerns efficiently while maintaining high service standards.
- Meet individual and team sales/customer experience targets.
- Maintain accurate customer information and interactions in the relevant systems.
- Coordinate with internal teams to ensure timely resolution of customer requests.
- Contribute to improving customer satisfaction and overall sales performance.
Requirements :
- 3-6 years of relevant experience in Customer Experience, Customer Service, Sales, Inside Sales, Customer Success, or Relationship Management.
- Excellent verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Previous experience with sales targets, upselling, or cross-selling is preferred.
- Ability to understand customer needs and provide appropriate solutions.
- Comfortable working in an in office environment in Jaipur.
- Experience in e-commerce, retail, D2C, jewellery, luxury, or a similar customer-focused industry will be an advantage.