Role Summary: Customer Support Analyst / IT Helpdesk (International Process)
Department : miWork Support
Employment Type: Full time (Work from Office)
Work Setup
- Shift Timing:*
- 4:30 PM - 12:30 AM
- 12:30 AM - 8:30 AM (Night Shift)
- 5-day working with rotational shifts/week offs
- International process (US/UK clients)
No pick-up/drop facility
- Experience* : 2-7 years
- Background:* BPO / Customer Support / IT Helpdesk / Service Desk
- Qualification:* Graduate or HSC
- Immediate joiners preferred
Compensation
- Budget: Up to ₹8 LPA
- Night shift allowance
Interview Process
1. Internal round (Megha) - HR
2. Technical/Managerial round
- F2F or Video
- Client round - USA - Video
Key Responsibilities:
- Resolve user queries/issues by following predefined processes and SOPs
- Log all requests and issues into the ticketing system and track them until closure
- Escalate technical issues to relevant internal teams when required
- Ensure timely follow-up and updates to users on ticket status
Sam (phone hidden)
Pay: ₹40,368.44 - ₹70,005.44 per month
Benefits :
- Commuter assistance
- Provident Fund
Work Location: In person
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