- Relationship Management : Act as the primary point of contact for key institutional clients and high-value HCPs. Develop a deep understanding of their needs and clinical challenges to provide tailored solutions.
- Customer Retention : Design and implement retention strategies to minimize churn among retail partners and distributors.
- Cross-Functional Collaboration : Work closely with the Sales and Marketing teams to align customer feedback with promotional campaigns and product launches.
- Conflict Resolution : Promptly address and resolve customer complaints regarding product efficacy, delivery delays, or billing discrepancies to maintain the company’s reputation.
- Data Analysis & Reporting : Utilize CRM software to track customer interactions, analyze purchasing patterns, and generate monthly reports on satisfaction levels and market trends.
- Compliance & Ethics : Ensure all interactions with healthcare providers strictly adhere to regional drug regulations (e.g., OPPI guidelines in India or PhRMA in the US) and company compliance policies.