Job Title: Customer Experience & Sales Coordinator

Purpose To support the sales team by coordinating sales activities and ensuring a seamless customer experience. The role focuses on managing customer communication, coordinating internal processes, and ensuring timely follow-ups on inquiries, quotations, and orders to maintain strong customer relationships and support sales objectives

Responsibilities :

- Act as the primary point of contact for customer inquiries , providing accurate information on products, services, pricing, and order status.
- Ensure prompt and qualified communication with customers to maintain a positive customer experience.
- Create Opportunity IDs in CRM ( System) , update documents, and maintain records including SharePoint documentation.
- Assign RFQs to the respective sourcing team in coordination with sales managers.
- Support the sales team in preparing quotations, proposals, and sales-related documentation .
- Review quotes/contracts for compliance before converting them into orders.
- Create and update sales orders in CRM , ensuring all relevant project details and instructions are recorded.
- Coordinate order processing from confirmation to delivery by working closely with procurement, logistics, finance, and operations teams.
- Send Sales Order (SO) confirmations to clients and ensure the order cycle is properly closed.
- Maintain and update customer records, sales data, and order details in CRM or internal systems.
- Track sales activities, pending orders, and customer requests , providing regular updates to the sales team.




- Follow up with customers on quotations, orders, and inquiries to ensure timely closure and satisfaction.
- Prepare weekly reports on completed work and sales activities for the reporting manager.
- Schedule meetings and follow-ups between customers and the sales team when required.
- Maintain strong customer relationships to support long-term engagement and business growth.
- Record customer interactions and feedback in CRM and conduct follow-up calls when required.
- Collaborate with internal teams and support the sales team during travel or peak workloads .
- Keep teams informed through internal communication channels (Teams groups, updates, etc.) .
- Continuously learn internal systems and processes to effectively support sales operations.

Basic Qualification

- Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
- Approximately 2-5 years of experience in sales coordination, customer service, inside sales, or client relationship roles

Skills

- Strong communication and interpersonal skills.
- Good coordination and organizational abilities.
- Customer-focused approach with problem-solving skills.
- Ability to manage multiple tasks and work in a fast-paced team environment.

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Education :

- Bachelor's (preferred)

Experience :

- sales coordination : 2 years (preferred)
- Customer support: 2 years (preferred)

Language :

- English (preferred)

Work Location: In person

📌 Customer Experience & Sales Coordinator (Bengaluru)
🏢 Capstone Global
📍 Bengaluru