We are hiring a Customer Support Associate for our USA-based SaaS support process. This is an onsite role , ideal for someone with strong English communication skills and previous experience in a US voice process.
Key Responsibilities
As a Customer Support Associate, you will be responsible for:
- Assisting customers with onboarding and account setup
- Troubleshooting basic technical issues
- Guiding customers step by step with platform-related tasks
- Maintaining clear communication and providing a great customer experience
- Coordinating with the internal team when advanced technical support is needed
Requirements :
- Minimum qualification :10+2 or Graduate in any stream :
- Excellent spoken English is a must
- Minimum 1+ year experience in any US voice process :
- Comfortable working in night shift
- Basic computer and internet knowledge
- Good problem-solving and customer-handling skills
- Must be available to work from our Chakdaha office
You should be confident, polite, patient, and comfortable speaking with USA-based customers. We’re looking for someone who can explain things clearly, handle customer concerns professionally, and help users feel supported.
Pay: ₹20,000.00 - ₹30,000.00 per month
Perks :
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Chakdaha, West Bengal (Chakdaha): Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Expected salary?
Experience :
- International voice process: 1 year (required)
Shift availability:
- Night Shift (required)
Work Location: In person
📌 Customer Support Associate (Usa Saas Onsite Position Only) (Chakdaha)
🏢 Deeglory Solutions
📍 Chakdaha
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