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Job Overview
We are seeking dedicated and customer-focused individuals to join our team as Remote Customer Service Representatives for E-commerce/BPO support operations.
Key Responsibilities
- Handle customer inquiries professionally and efficiently
- Resolve customer concerns and issues in a timely manner
- Provide excellent support to end users
- Contribute to enhancing the overall customer experience
Important Information
- Full-time contractual position
- Night / Graveyard shift only (India Time Zone)
- Remote / Work-from-Home setup
- Paid training provided
- No additional perks or bonuses included
Qualifications
- Prior experience in E-commerce or BPO is an advantage, but not required
- Bachelor’s degree required (preferred fields: Engineering, Science, IT, or Mathematics)
- Robust English communication and comprehension skills with a neutral accent
- Quick learner with strong attention to detail and the ability to multitask effectively
- Reliable,
solution-oriented, and capable of problem-solving independently
- Willing to work on weekends and holidays when required
Technical Requirements
- Laptop or desktop computer with at least 8GB RAM
- External keyboard and mouse required for desktop setups
- Stable wired internet connection with a minimum speed of 20 Mbps
- High-quality USB headset
- A second monitor is required after 30 days of employment
- Reliable backup solutions for electricity and internet connectivity
Employment Details
Job Type : Full-time Schedule : Night Shift / Graveyard (non-negotiable)