Role & Responsibilities - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients’ marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects. - Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations. - Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue. - Organize regular client training sessions and workshops to educate them on content marketing and industry developments. Qualifications & Skills - Bachelor’s degree in marketing, business, or a related field. - 1+ years of experience in a customer success or account management role,
necessarily in a digital agency. - Broad understanding of content marketing. - Strong interpersonal and communication skills, with the ability to build rapport and establish trust with clients. - Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities. - Project management skills, with the ability to manage multiple client accounts simultaneously. - Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software. - Ability to work collaboratively in a team setting and coordinate efforts across multiple departments. Pay: ₹200,000.00 - ₹500,000.00 per year Work Location: In person