- Managing outbound and inbound calls in a timely manner.
- Provide accurate information about products and services.
- Identify and assess customer needs to achieve satisfaction.
- seize opportunity to upsell the product.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide appropriate solution and substitute within the specified timeframe and follow up to ensure resolution.
- Maintain Client Interaction logs in CRM.
- Stay updated on industry and best practices.
- Contribute to a positive and supportive team workplace.
You will be a good fit if you match the criteria below.
1. We are working on Saturdays and Sundays ; our week off will be on Tuesday OR Wednesday.
2. Office hours: 9:30AM to 6:30PM OR 10:30 AM to 7:30 PM. (6 days working)