We are looking for a Customer Support & Logistics Coordinator to manage post-sale operations , including customer communication, shipping coordination, and delivery tracking.

This role is critical in ensuring a smooth customer experience from order confirmation to final delivery .

Key Responsibilities Customer Support

- Provide updates on order status, shipping, and delivery timelines :

- Resolve customer concerns related to delays, damages, or delivery issues

- Maintain skilled communication with US customers

Shipping & Logistics Coordination

- Coordinate with suppliers, warehouses, and freight companies :

- Arrange shipping for engines and transmissions

- Share tracking details and delivery updates with customers

- Ensure proper documentation (BOL, invoices, etc.)

Order Management

- Track orders from dispatch to delivery :

- Follow up on pending shipments and delays :

- Coordinate for re-dispatch in case of issues

- Maintain records in CRM

Internal Coordination

- Work closely with sales team, sourcing team, and vendors :





- Ensure accurate order details before dispatch

- Escalate urgent cases proactively

Requirements Mandatory:

- Minimum 2-3 years experience in customer support (US process preferred) :

- Strong English communication skills (spoken & written) :

- Basic understanding of logistics/shipping processes :

- Comfortable working in US shift

Preferred:

- Experience in auto parts industry (engines/transmissions) :

- Familiarity with freight/logistics coordination :

- Experience with CRM tools and tracking systems

Compensation

- Fixed Salary + Performance Bonus
- Growth opportunities based on performance

Pay: ₹20,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

- Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Experience :

- International voice process: 2 years (required)

Work Location: In person

📌 Customer Support & Logistics Coordinator (Us Auto Parts) (Noida)
🏢 Creative Tura
📍 Noida